Before you reach out
Most questions we get have a quick answer below. If you don't find yours, we're happy to help
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FAQs
1. Where is my order?
You'll get a tracking link by email as soon as your order ships. If it hasn't arrived or the tracking hasn't updated in a few days, email us with your order number and we'll chase it down.
2. How long does shipping take?
Orders ship within 1–3 business days. Delivery usually takes 7-14 business days in the US. Free shipping on orders over $50.
3. How does the 30-night trial work?
Use it for a full 30 nights. If it doesn't earn its place, email us and we'll arrange a return for a full refund.
4. How do I return or exchange something?
Email us with your order number and we'll send return instructions. Returns are free within the 30-night trial window.
5. When will I get my refund?
Once your return arrives with us, refunds are processed within 7 business days. It can take a few more days to appear on your statement depending on your bank.
6. Can I change or cancel my order?
If it hasn't shipped yet, yes — email us as soon as you can with your order number and we'll do our best. Once it's shipped, you can use the 30-night trial to return it.
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