Terms of service

Terms of Service — Kokoon

Last updated: 22 june 2026 

 

 

Overview

This website is operated by Formae Limited. Throughout the site, the terms "we", "us" and "our" refer to Formae Limited. Kokoon™ is a brand operated by Formae Limited.

Formae Limited offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not access the website or use any services.

Any new features or tools added to the current store are also subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting changes to our website. It is your responsibility to check this page periodically. Your continued use of the site following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.

 

 

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

  • When you place an order, your chosen payment method is charged at the time the order is placed.

  • All prices are displayed in [GBP / the currency shown at checkout]. Depending on your delivery country, customs duties, import taxes, or other charges may apply. The customer is responsible for any such charges.

  • Estimated delivery times are normally 7-10 working days within the UK/EU and 7-14 working days internationally. After your order ships, you will receive a confirmation with tracking information by email. Full details are set out in our [Shipping Policy].

  • You have the right to cancel your order within 14 days of receiving the goods, in accordance with applicable consumer protection law, in addition to any voluntary satisfaction guarantee described in our [Returns Policy].

  • You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your Services.

 

 

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements; payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. The headings used in this agreement are for convenience only.

 

 

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate or complete sources. Any reliance on the material is at your own risk. We reserve the right to modify the contents of this site at any time but have no obligation to update any information.

 

 

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

 

 

5. Products

Certain products may be available exclusively online and may have limited quantities. We have made every effort to display the colours and images of our products accurately, but we cannot guarantee that your device's display of any colour will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit quantities, on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice. We do not warrant that the quality of any products will meet your expectations, except as required by your statutory consumer rights (see Section 19).

 

 

6. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order you place with us, and to limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, payment method, or billing/shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update your information so that we can complete your transactions and contact you as needed.

 

 

7. Optional Tools

We may provide access to third-party tools over which we have no control. You acknowledge that we provide such tools "as is" and "as available" without warranties of any kind, and we have no liability arising from your use of them. Any use of optional tools is entirely at your own risk.

 

 

8. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content and are not liable for any third-party materials, websites, products, or services. Please review the third party's policies before engaging in any transaction with them.

 

 

9. User Comments, Feedback and Other Submissions

If you send us creative ideas, suggestions, reviews, or other materials ("comments"), you agree that we may, without restriction, edit, copy, publish, distribute, and otherwise use them in any medium. We are under no obligation to keep comments confidential, to pay compensation, or to respond.

You agree that your comments will not violate any third-party right, will not be unlawful, abusive, or obscene, and will not contain malware. You may not use a false email address or mislead us as to the origin of any comments. You are solely responsible for any comments you make.

 

 

10. Personal Information

Your submission of personal information through the store is governed by our [Privacy Policy].

 

 

11. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update information except as required by law.

 

 

12. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, or laws; (d) to infringe our or others' intellectual property rights; (e) to harass, abuse, defame, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malicious code; (h) to collect or track others' personal information; (i) to spam, phish, scrape, or crawl; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.

 

 

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained will be accurate or reliable.

Except as expressly stated by us and except for your statutory consumer rights (see Section 19), the Service and all products delivered through it are provided "as is" and "as available" without any representation or warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, in no case shall Formae Limited, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages (including lost profits, lost revenue, lost data, or replacement costs) arising from your use of the Service or any product, whether based in contract, tort, strict liability, or otherwise, even if advised of their possibility.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law [and, in any event, to the total amount you paid for the relevant order].

 

 

14. Indemnification

You agree to indemnify, defend, and hold harmless Formae Limited and our affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third party.

 

 

15. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed; this shall not affect the validity of the remaining provisions.

 

 

16. Termination

The obligations and liabilities of the parties incurred prior to termination shall survive termination of this agreement. These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If you fail, or we suspect you have failed, to comply with any provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

 

 

17. Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms, together with any policies posted on this site, constitute the entire agreement between you and us and supersede any prior agreements.

 

 

18. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of GOVERNING LAW the country where Formae Limited is registered, without regard to its conflict-of-law provisions.

In the event of a dispute, the parties shall first attempt to resolve it amicably. If the dispute cannot be resolved through dialogue, it shall be subject to the courts of [JURISDICTION]. Nothing in this section deprives a consumer of the protection afforded by the mandatory consumer-protection laws of their country of residence.

 

 

19. Your Statutory Consumer Rights

If you are a consumer, you have legal rights that cannot be excluded or limited by these Terms, including the right to receive goods that match their description, are of satisfactory quality, and are fit for purpose, and the statutory right to cancel certain orders. Nothing in these Terms affects those statutory rights. For details on returns and our voluntary satisfaction guarantee, see our [Returns Policy].

 

 

20. Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.

 

 

21. Contact Information

Questions about these Terms of Service should be sent to us at info@kokoonrest.com.

Formae Limited
Unit 308, 3/F., Chevalier House
45–51 Chatham Road South
Tsim Sha Tsui
Hong Kong